1 888 320-9235
24/7 service

Privacy policy

Welcome to the Miliem inc. website (miliem.ca), hereinafter referred to as the “Site”. This Site is owned and operated by Miliem inc., a company duly incorporated under the Business Corporations Act. This page sets out our privacy policy relating to your use of this Site, together with the Site’s terms of use.

OUR PRIVACY POLICY

As new communication tools emerge, protecting privacy requires particular care. We therefore undertake to protect the confidentiality of the personal information we collect when you visit this website.

Collection of personal information

  • First Name
  • Name
  • Email address
  • Telephone number

The personal information we collect is obtained through forms and your interactions with our website. As described in the following section, we also use cookies and/or logs to collect information about you.

Forms and Interactivity

Your personal information is collected through the following forms:

  • Quote request forms
  • Job Application Form

Your information is also collected through your interaction with our website in the following ways:

  • Statistics
  • Contact

We use the information collected for the following purposes:

  • Quote request follow-up
  • Information
  • Statistics
  • Website management (presentation, organization)
  • Comments
  • Correspondence

Use of Cookies

The site uses technical cookies that are necessary for secure, functional forms, including protection against submissions originating from another website.

The public website does not add advertising cookies or create marketing profiles. Cloudflare protects and delivers the website and may collect technical audience measurements without advertising cookies. Embedded external services, such as maps, are subject to their own policies.

You can manage cookies in your browser. Blocking necessary cookies may prevent forms from being submitted.

Privacy Officer

Denis Jetté — djette@miliem.ca.

Right to Object and Withdraw

We are committed to providing you with the right to object to and withdraw the use of your personal information.

The right to object means that Internet users may refuse the use of their personal information for certain purposes stated at the time of collection.

The right to withdraw means that Internet users may request that their personal information no longer appear, for example, on a mailing list.

To exercise these rights, you may contact Denis Jetté by email at djette@miliem.ca.

Right of access

We undertake to recognize the right of access and rectification of individuals who wish to consult, amend or delete information about themselves.

To exercise this right, email Denis Jetté, djette@miliem.ca.

Security

The personal information we collect is stored in a secure environment. Our staff are required to respect the confidentiality of your information.

We use the following measures to keep your personal information secure:

  • SSL (Secure Sockets Layer) Protocol
  • SET (Secure Electronic Transaction) Protocol
  • Username / password
  • Firewalls

We are committed to maintaining a high degree of confidentiality by incorporating the latest technological developments to protect your personal information. However, because no method provides absolute security, some risk always remains when using the Internet to transmit personal information.

Legislation

We undertake to comply with the legislative provisions set out in this privacy policy.

For any questions or withdrawal requests, please contact Denis Jetté, djette@miliem.ca.

GENERAL TERMS OF USE

These general terms define the conditions under which users may visit and use the Site. By accessing or using the Site, you agree to be bound by these terms. If you do not agree to be bound by them, please leave the Site immediately.
You represent that you have reached the age of majority and have the legal authority, right and capacity to enter into a binding agreement under these terms and to use the services provided by Miliem inc. If you have not reached the age of majority, you may use the Site and its services only with the consent of your parents or legal guardian.

Intellectual property

The Site and its content are protected under the Copyright Act.
Our services and their associated content, including but not limited to text, images, videos, strategies, hyperlinks, information, trademarks and all related intellectual property rights, are owned by us or licensed to us. Nothing in these terms grants you any rights in relation to our intellectual property.

Acceptable use

Our content and services are provided for informational purposes and for personal, non-commercial use.
Except as expressly permitted by these terms or applicable law, you must not use our services unlawfully or fraudulently; modify or use our copyright, trademark or other proprietary notices; interfere with the security features of our services; use our services in any way that manipulates, distorts or compromises the integrity of the Site or harms Miliem inc.; engage in conduct that restricts or prevents other users from using the Site properly; or act contrary to these terms of use or in any harmful manner.

Disclaimer of warranties

The services are provided as available, without any warranty concerning their security, reliability, speed, accuracy or performance. We do not guarantee that our free services will be uninterrupted or error-free. Access to the Site may be suspended or restricted for maintenance or updates.

Disclaimer

Under these terms, you agree to hold Miliem inc. harmless from any direct, indirect or incidental damage, actual or alleged expense, cost or liability that may arise from use of the Site or its content.

Limitation of liability

Miliem inc. disclaims all liability for any damage or loss that may result from the use of this Site or its content, the inability to use it, or the use of any website linked to this Site.
Miliem Inc. also disclaims all liability for viruses or the interception of personal information by third parties on the Site. You are solely responsible for your use and interpretation of the information contained on the Site.

Personal information protection

Miliem inc. respects the right to personal information protection in accordance with the privacy laws of Quebec and Canada.
Certain personal information may be collected in the course of your dealings with Miliem inc. This information will be collected for specific purposes and will not be exchanged, distributed or disclosed without your consent, unless required by law.
Please review our privacy policy above to learn more about how personal information is managed.

Jurisdiction and applicable law

Any legal proceedings relating to the Site, its content or related information must be brought before the courts of the province of Quebec. These terms of use are governed by and interpreted in accordance with the applicable laws of Quebec and Canada.

Language

The French version takes precedence over any translation of these terms of use.

Changes to the Terms or Services

We reserve the right to modify these terms whenever necessary, at our sole discretion. You should therefore review them regularly. If these terms change, Miliem inc. undertakes to notify users appropriately.

If you have any questions about these terms of use or the website, please contact us by emailing Denis Jetté, djette@miliem.ca.

Website statistics and your choices

We use website statistics to improve content and understand which pages are useful. Counts by page, date, browser category, device category and traffic source are retained regardless of your individual tracking choice. These aggregate counts contain no visitor identifier, IP address or detailed user agent. They are separate from the technical log described below and are retained for up to 730 days.

For website diagnostics and security, a local technical log retains page requests for 30 days, including bots and requests made before a choice or after declining. It contains the IP address, browser details sent in the user-agent header, date and response status. For a failed response, it also retains the requested path without URL parameters; email addresses, tokens and secret-like segments are redacted. IP addresses and browser details are personal information: this log is not anonymous. It creates no browser or session identifier, calculates no fingerprint and does not activate Google; a failed response is not linked to a consenting visitor’s analytics identity. URL parameters, form bodies and CV documents are not copied into it. Access is restricted to authorized administrators with permission to view these details.

If you enable statistics, our internal system records a random browser identifier, session identifier, pages viewed, time spent while the page is visible, traffic source, browser details and IP address. It can count successfully received quote requests, applications and newsletter subscription requests without copying their contents into analytics. Detailed records are retained for up to 90 days. Access is restricted to authorized administrators.

The identifier represents a browser, not your name, an ERP customer or a physical device. We do not create a hardware or canvas fingerprint. Our protected first-party choice cookie lasts up to 180 days; an accepted visit uses a session cookie renewed after activity and expiring after 30 minutes without activity. Rejecting statistics does not prevent access to the site or its forms.

On our main website, enabling statistics also permits Google Analytics 4 to measure visits using Google cookies configured for up to 180 days. The integration sends page URLs without query strings and disables advertising features, Google signals and advertising personalization. Google may process information outside Québec. For Google's processing and retention details: Google privacy policy; Analytics data safeguards.

You can withdraw your consent at any time using . Withdrawal stops new individual tracking and Google and removes tracking cookies. Necessary choice and form-security cookies remain active, along with the local 30-day technical log and aggregate counts. Records already collected remain subject to the retention periods above. For access, correction or other privacy requests, use the privacy contact specified in this policy.

Subscribe to our newsletter

Receive our latest news and useful reminders for maintaining your equipment.